Creating a positive patient experience is something we take seriously. We will try our hardest to do so. As a specialty practice, we are referred patients with complicated problems or whom require complex surgery. Patients also want to be seen quickly so we try to balance these factors. This occasionally leads to delays or cancellations and we apologize in advance.

You have rights and responsibilities regarding your care.
We aim for patient-centered care by which we respect your right and expect you to behave responsibly.

Patient rights:

• Be informed about the care you will receive.
• Make decisions about your care, including refusing care.
• Know the names of the caregivers who treat you.
• Safe care.
• Have your pain treated.
• Know when complications occur with your care.
• Be treated with dignity, courtesy and respect.
• Privacy regarding your medical records.
• Information concerning fees for services we provide.
• Review and receive an explanation of your billing statement.
• Express concerns through our patient complaint program.
• Include advance directives in your medical record.

Patient Responsibilities:

• You must inform us if you are unable to either understand or to follow your health care instructions.
• You should ask questions. Be prepared with questions at the time of your visit.
• You should pay attention to the instructions given to you by your caregivers. Follow the instructions.
• You should share as much information as possible about your health with your caregivers. For example, give us an up-to-date list of your medicines, and remind us about your allergies.
• Notify us of any changes including name, address, phone number, employment, insurance, births, deaths or divorce.
• Call us as far in advance as possible to schedule an appointment.
• Give us 24-hour notice when you must cancel an appointment.
• Treat clinic physicians, staff and other patients with dignity, respect and courtesy.
• Know your health plan benefits.
• Pay your bill.
• Let us know how we are doing.